Terms & Conditions

Umkhontosa CC trading as HairFashion is the rightful owner of this website. Our legal terms consist of the Terms of use, which you consent to upon visiting this site, the Terms of sale, which you agree to by selecting a check box when making a purchase, and the Privacy policy, which you accept by checking a box when providing personal information. These terms are applicable each time you visit our website and may be modified by updating this page. For any inquiries regarding our legal terms, feel free to get in touch with us.

Comprehensive overview of products and/or services

HairFashion operates within the haircare sector, specializing in the sale, distribution, and retail of haircare products, accessories, and electric tools.

Delivery Policy

Our delivery service is available nationally and will be completed within 2 – 7 working days, from Monday to Friday (excluding public holidays in South Africa), once payment and order confirmation have been received. Please note that shipments to outlying areas may experience an additional delay of up to 24 hours, depending on the origin and destination.

For all national orders, we have partnered with The Courier Guy, who determines the delivery charges.

Once we receive confirmation of payment, the delivery service will promptly begin.

If you receive incorrect items or an incorrect quantity of items, please notify us immediately so that we can resolve the issue.

Return and Refund Policy

HairFashion’s provision of goods and services is contingent upon availability.

RETURNS and REFUNDS

Please note that, due to hygiene reasons, items can only be returned if they are unopened, unused, and in a re-saleable condition with all tamper-resistant seals, packaging, and any cellophane intact and unopened. Items must be returned within 7 days of receipt. All personal care products may be returned for a full refund or exchange within 7 days of purchase, provided they are in their original packaging (including cellophane wrap, tamper-proof seals, and lids), unused, and in a re-saleable condition. We will refund you using the original method of payment. No price stickers or labels may be removed, and any personal care product that does not meet the client’s expectations for any reason may be returned to the supplier. We do not accept liability for any product that does not meet the client’s expectations, regardless of the purchase date, as the suppliers have committed to assisting with the accurate replacement of any such product. For hygiene reasons, brushes cannot be refunded or exchanged. The goods remain your responsibility until they are received and signed for by us. All returned goods will incur a 25% handling fee if an order is cancelled or returned; Items purchased on sale or at a discount may not be returned..

Return Courier Costs Policy

Please note that for any faulty appliance, including irons and other electronic items, the customer will be responsible for the courier costs associated with returning the item for repair or replacement. This is a standard policy to ensure efficient and cost-effective handling of returns. However, in some cases, the branded company may agree to cover the courier costs, depending on the specific circumstances and their warranty or return policies. If you have any questions or concerns about returning a faulty item, please contact our customer service team for guidance and assistance. We are here to help and want to ensure a smooth and hassle-free experience for our valued customers.

Customer Privacy policy

HairFashion is committed to safeguarding the privacy of our customers. We will take all necessary measures to ensure the protection of personal information. In accordance with the Promotion of Access to Information Act 2 of 2000 (PAIA), personal information is defined as outlined in the legislation. You can access the PAIA by visiting the following link: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

Accepted payment methods

We accept various payment options, including credit cards such as Visa and MasterCard, debit cards, Instant EFT. Please note that certain payment options are exclusively available for South African customers.

Acquiring credit card transactions and ensuring their security.

HairFashion, an authorized payment gateway for all South African Acquiring Banks, will handle the acquisition of card transactions. PayFast ensures the highest level of security by employing Secure Socket Layer 3 (SSL3) encryption, and no card details are retained on the website. For further assurance, users can visit https://payfast.io/ to access the security certificate and policy.

Customer information is kept distinct from credit card information.

Customer information will be kept on record by HairFashion in a separate location from the card details provided by the customer on the secure PayFast website.

For additional information about PayFast, please visit https://payfast.io/

Country of the merchant outlet and currency used for the transaction

The country where the merchant outlet is located when displaying payment options to the cardholder is South Africa. The currency used for transactions is the South African Rand (ZAR).

Obligation

HairFashion is accountable for all matters concerning the transaction, such as the sale of products and services offered on this site, customer assistance, conflict resolution, and product delivery.